Grapevine, TX


Responsible to establish, implement, and maintain the quality management systems as prescribed by Company directives and processes ensuring customer satisfaction with all levels of service and repair.  Responsible for managing a team of employees.

Essential Duties and Responsibilities include the following.  Other Duties not listed may be assigned.

Data Analysis/Communications/Issue Resolution – Prevention – % of Job – 80%

  • Ensures that the Company’s Quality Management System conforms to the customer, internal, ISO 9001, and regulatory/legal requirements.
  • Supports the Quality Inspectors to ensure that products and processes comply with the relevant requirements of the quality management system.
  • Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of the organization’s outputs.
  • Responsible for accuracy and timely inspection/calibration of monitoring and measuring devices.
  • Must stay current on standards, regulations/laws, issues, and news with respect to product and service quality.
  • Analyzes failures and perform corrective and preventive actions to respond to internal/external customer complaints.
  • Creates and maintains company quality documentation, such as quality manuals, quality procedures, etc.
  • Continuously improves QA receiving inspection process and procedures.
  • Ensures timely resolution of supplier failures, corrective actions, and preventive actions.
  • Prepares QA weekly, monthly, quarterly reports.
  • Responsible for continual improvement activities to enhance the quality system, such as 5S, Kaizen lean methods, etc.
  • Develops training to build quality awareness.
  • Conducts audits, including closing out audit findings, creating audits finding reports, and determine proper corrective and preventive actions.
  • Responsible for planning, organizing, and managing the overall activities of receiving/outgoing quality functions.
  • Manages supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.
  • Manages suppliers’ performance and conduct audits.

Operations Efficiencies – Cost Reduction – % of Job – 10%

  • Implement efficiencies and cost reduction programs to assist the company in making better merchandise flow decisions by conducting a thorough analysis of key areas that are causing quality product and delivery issues.
  • Builds and maintains a work environment that is positive and is supported by open feedback and two-way communication at all levels.

Team Leadership – % of Job – 10%

  • Responsible for maintaining a positive work environment while supporting the company’s culture.
  • Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
  • Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners.
  • Ensures inventory management and merchandise allocation flows product through the warehouse in the most cost-efficient and productive manner.

Education and/or Experience

  • Bachelor’s degree in business, engineering, or science-related field.
  • Needs knowledge of ISO 9001, 14001, and 45001 standards/processes/procedures.
  • Requires advanced Microsoft Office, Word, EXCEL, and PowerPoint.
  • Requires English as a primary or secondary language.
  • Requires computer knowledge, functionality, and technical interaction of sub-assemblies.

Essential Skills:

  • The job requires the ability to clearly organize and categorize work priorities to complete assigned tasks.
  • Demonstrated ability to read and follow written instructions and ideas.
  • Requires the repeated and coordinated use of your hands, wrists, and fingers to use a computer keyboard, and other small handheld tools.
  • Must be hands-on with ambition and drive to succeed – “Makes things happen”.
  • Goal-oriented and must be accustomed to achieving results through teamwork.


  • Shows determination to achieve excellent results
  • Finds better ways
  • Demands top performance
  • Inspires commitment