Direct Hire Job

South Dallas area

Up to $45k – Recent and strong business-to-business CSR experience in a freight environment required.  Bilingual in Spanish is a big plus.    

  • Respond to customer emails and phone calls to assist their needs.
  • Notify customers of any changes in their order ahead of time.
  • Prepare paperwork that the shipping department will use to ship orders.
  • Check with the production team on orders that can be moved up by customer’s request.
  • Check with production on-time completion for local deliveries set to ship the following day.
  • Input freight quotes in Excel shipment logs.
  • Provided customers with paperwork they requested (BOL, PODs, Order Confirmation, Invoice).
  • Prepare paperwork based on customer requirements to ship their orders/labeling instructions.
  • Collaborate with team to resolve issues with a customer order.
  • Schedule shipments with appropriate carriers with proper billing, shipping info., and resolve price discrepancies.
  • Provided freight rate to customers that will be added to their invoice prior to shipping.
  • Be able to walk around the warehouse floor to find the production team if the information is need regarding orders.
  • Print out the appropriate paperwork to provide to the team.
  • Communicate any freight estimates or production issues to the sales team.
  • Transfer phone calls to appropriate parties and work on or help with special projects as needed.

Helpful Traits and Skills

  • Ability to consistently follow up
  • Multi-tasking
  • Dealing with upset customers
  • Dealing with all types of personalities
  • Dealing with a diverse group of office colleagues